Terms of Service

Acceptable Use

Our website and services are provided for professional use by coffee industry participants. You agree to use our services in a manner consistent with all applicable laws and regulations. Acceptable uses include:

• Researching Vietnamese coffee sourcing opportunities
• Inquiring about export facilitation, origin visits, or contract roasting services
• Communicating with us about potential business relationships
• Accessing educational content about Vietnamese coffee production
• Evaluating our services for your business needs

Prohibited Uses

You agree not to use our website or services for any unlawful or prohibited purpose, including but not limited to:

• Attempting to gain unauthorized access to our systems or networks
• Transmitting viruses, malware, or other harmful code
• Engaging in any activity that disrupts or interferes with our services
• Collecting or harvesting user information without consent
• Using automated systems to access our website without permission
• Misrepresenting your identity or affiliation with any person or entity
• Violating any intellectual property rights
• Engaging in fraudulent activities or misrepresentation

Service Access Requirements

To access certain features of our services, you may need to provide accurate and complete information about yourself and your business. You are responsible for maintaining the confidentiality of any account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account or any other security breach.

Fair Usage Guidelines

We expect all users to engage with our services in good faith and in a manner that respects the time and resources of our team and our producer partners. Excessive inquiries, unreasonable demands, or abusive behavior may result in service limitations or termination at our discretion.

Account Registration

Currently, our website does not require account creation for basic access. However, if we introduce account features in the future, you will be required to provide accurate and current information during registration. You are responsible for maintaining the accuracy of your account information and updating it as necessary.

Account Security

If account features become available, you are responsible for:

• Choosing a strong, unique password
• Maintaining the confidentiality of your login credentials
• Promptly notifying us of any security breaches
• Ensuring all account activity complies with these Terms
• Logging out after each session on shared devices

Account Suspension and Termination

We reserve the right to suspend or terminate access to our services for any user who violates these Terms of Service, engages in fraudulent activity, or whose conduct we determine to be harmful to our business, other users, or our producer partners. Termination may occur with or without prior notice, depending on the severity of the violation.

Multiple Account Policy

If account features are implemented, users should not create multiple accounts without authorization. Creating duplicate accounts to circumvent restrictions or abuse our services is prohibited and may result in termination of all associated accounts.

Service Uptime and Maintenance

While we strive to maintain continuous availability of our website, we do not guarantee uninterrupted access. Our services may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned downtime when possible.

Feature Availability

The availability of our services—including green bean export facilitation, origin visit coordination, and contract roasting—may vary based on seasonal factors, producer availability, and operational capacity. We reserve the right to limit or modify service offerings at our discretion to ensure quality and sustainability of our operations.

Geographic Restrictions

Our services primarily focus on facilitating connections between international coffee professionals and Vietnamese coffee producers. While we serve clients globally, certain services may not be available in all regions due to legal, regulatory, or logistical considerations. We will communicate any geographic limitations during the consultation process.

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. This includes:

• Changes to website features and functionality
• Updates to service offerings and pricing
• Modifications to our operational processes
• Changes to producer networks and partnerships

We will make reasonable efforts to notify users of significant changes that may affect existing service arrangements.

Content Ownership

All content on our website, including but not limited to text, images, graphics, logos, photographs, videos, and software, is the property of Cavus Origin or our licensors and is protected by copyright, trademark, and other intellectual property laws. This content may not be reproduced, distributed, modified, or used without our express written permission.

User-Generated Content

If you submit content to us through forms, messages, or other communications, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for the purpose of providing our services and improving our operations. You represent that you have the right to grant this license and that your content does not infringe on any third-party rights.

License Grants

We grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not include the right to download, copy, or redistribute our content for commercial purposes without our permission.

Copyright and Trademark Notices

All trademarks, service marks, and trade names displayed on our website are proprietary to Cavus Origin or their respective owners. Nothing in these Terms grants you any right to use any trademark, logo, or service mark without prior written consent from the trademark owner.