Privacy Policy
Last updated: December 6, 2025
Contact Information
Cavus Origin
42 Lý Tự Trọng, Bến Nghé
Quận 1, Hồ Chí Minh 70000
Vietnam
Phone: +84 28 3824 6751
Email: [email protected]
Our Commitment to Your Privacy
At Cavus Origin, we understand that your privacy is important. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our website and services. We are committed to maintaining the trust and confidence of our visitors and clients.
This policy applies to all information collected through our website, email communications, and other digital services. By using our website, you consent to the data practices described in this policy.
Information We Collect
Personal Information You Provide
We collect information you voluntarily provide when you:
- Fill out contact forms on our website
- Subscribe to our newsletter or communications
- Request information about our services
- Participate in origin visit programs
- Engage in business correspondence with us
This information may include your name, email address, phone number, company name, business details, and any other information you choose to provide in your messages to us.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address and general location information
- Browser type and version
- Operating system and device information
- Pages visited and time spent on each page
- Referring website or source that brought you to our site
- Date and time of your visit
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities. This helps us understand how visitors use our website and improve user experience. For detailed information about our use of cookies, please see our Cookie Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Communication
- Responding to your inquiries and requests
- Providing information about our services
- Processing and managing origin visit bookings
- Facilitating export and roasting service arrangements
- Sending service-related communications and updates
Website Improvement and Analytics
- Understanding how visitors use our website
- Identifying and fixing technical issues
- Improving website content and functionality
- Analyzing user behavior and preferences
- Testing new features and services
Marketing and Outreach
- Sending newsletters and updates about our services (with your consent)
- Sharing relevant industry information and insights
- Informing you about new programs or offerings
- Conducting market research and surveys
Legal Compliance and Protection
- Complying with applicable laws and regulations
- Protecting our legal rights and interests
- Preventing fraud and ensuring security
- Enforcing our terms and conditions
We process your personal data based on legitimate business interests, your consent, or to fulfill contractual obligations. You can withdraw consent at any time for marketing communications.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers and Partners
We work with trusted third-party service providers who assist us in operating our website and delivering our services. These may include hosting providers, email service platforms, analytics tools, and payment processors. These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
Coffee Producers and Cooperatives
When you engage our services for green bean sourcing or origin visits, we may share relevant information with our network of coffee producers and cooperatives in Vietnam to facilitate your specific requests and build direct relationships.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner, subject to this Privacy Policy's protections.
How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:
- Secure socket layer (SSL) encryption for data transmission
- Secure servers and data storage facilities
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection practices
- Monitoring for unauthorized access attempts
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:
- The nature of the information collected
- The purpose for which it was collected
- Legal, regulatory, or contractual obligations
- Whether you have an ongoing relationship with us
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used format.
Rectification
You can request that we correct inaccurate or incomplete personal information we hold about you.
Erasure
You may request that we delete your personal information under certain circumstances, such as when it's no longer necessary for the purposes it was collected or if you withdraw your consent.
Object to Processing
You have the right to object to our processing of your personal information for certain purposes, including direct marketing.
Restrict Processing
You can request that we limit how we use your personal information in certain situations.
Withdraw Consent
Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Unsubscribe from marketing emails using the link provided in each message
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable data protection laws.
International Data Transfers
As our business operates internationally and serves coffee professionals worldwide, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your jurisdiction.
When we transfer personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Children's Privacy
Our website and services are directed toward coffee industry professionals and business users. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected personal information from a child without proper parental consent, we will take steps to delete that information promptly.
Third-Party Websites
Our website may contain links to third-party websites, such as social media platforms or partner organizations. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy.
For significant changes, we may provide additional notice through our website or by email. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Cavus Origin
42 Lý Tự Trọng, Bến Nghé
Quận 1, Hồ Chí Minh 70000
Vietnam
Email: [email protected]
Phone: +84 28 3824 6751
We will respond to your privacy-related inquiries and requests within a reasonable timeframe, typically within 5-7 business days.